The Real Problem
Your ads are working. Your leads are leaking.
Someone sees your ad. They're interested. They send a message. Then they wait. Your receptionist is with a patient. Or it's after hours. Or the reply comes the next morning — and by then, that person has already booked somewhere else.
You paid for that lead. You lost that patient. And it happens quietly, every single day.
It's not a lead problem. It's a follow-up problem — and one trained person fixes it entirely.
The Math
What a trained Appointment Setter actually does to your revenue
| Without Appt Setter | With Appt Setter | |
|---|---|---|
| Monthly Leads | 100 | 100 |
| Enquiry → Booking Rate | ~15% | ~40% |
| Appointments Booked | 15 | 40 |
| Show Rate | 50% | 50% |
| Actual Visits | 7–8 | 20 |
| Average Treatment Value | RM 5,000 | RM 5,000 |
| Monthly Revenue | ~RM 37,500 | ~RM 100,000 |
Same ad spend. Same leads. One trained person — RM 62,500 difference per month.
What We Do
We recruit, train, and deploy your Appointment Setter
Step 01 — Recruitment
We find the right person for your clinic
We handle the job posting, screening, and interviews. We look for specific traits: fast response time, warm communication style, persistence without pressure. You only meet finalists.
Step 02 — Training
We train them with our proven playbook
Sales fundamentals, clinic-specific knowledge, objection handling, and our conversation frameworks — all delivered before they send a single message. They start ready, not figuring it out on your leads.
Step 03 — WhatsApp Flow Setup
Scripts and follow-up flows built for your clinic
We write the initial reply, the follow-up sequences, the pricing conversation, and the booking confirmation flow — all customised to your treatments, your voice, and your patients.
Step 04 — Ongoing Coaching
Weekly reviews and script refinements
We monitor conversion data weekly and coach your Appointment Setter on weak spots — missed bookings, cold leads, common objections — until the numbers are consistently strong.
The Follow-Up Flow
How a lead goes from "interested" to "booked"
1
Within 5 minutes
First reply — warm, not salesy
Acknowledge their enquiry, validate their interest, invite a quick conversation. Speed matters more than the perfect message.
2
Day 1–2
Qualify and understand their situation
What are they looking for? What's stopped them before? We guide the conversation to understand if they're a good fit — and position the clinic as the answer.
3
Day 2–5
Handle concerns and introduce pricing
Address hesitation with the right framing. Pricing is introduced after trust is built — not as the first response to curiosity.
4
Ongoing
Follow up until they book or opt out
Most bookings happen on the 3rd–5th touchpoint. We follow up consistently — without being pushy — until they're ready to commit or clearly not interested.
The Outcome
Every enquiry gets followed up — interested patients book
No more leads going cold. No more paying for people who never showed up. Your Appointment Setter handles the gap between "interested" and "booked" — so your clinic stays full.
Want to stop losing leads you already paid for?
Let's talk about setting up your Appointment Setter system.
Chat with us on WhatsApp →